At MOTRAX, LLC, we strive to provide high-quality AI and business automation services, including website creation and appointment management solutions. We want you to be fully satisfied with our offerings. Below is our refund policy to guide you through the process should you need to request a refund.

Eligibility for Refunds

Refunds are considered on a case-by-case basis and are subject to the following conditions:

• * Requests must be submitted within 14 days of the initial purchase or service activation date.

• * Refunds apply only to services not yet delivered or utilized. Once a service (e.g., website deployment or automation setup) has been implemented, no refund will be issued.

• * Subscription-based services are eligible for a refund within the first 14 days of the billing cycle, provided no significant usage has occurred.

• * Non-delivery of services due to our error may qualify for a full refund or service re-performance at our discretion.

Refund Request Process

To request a refund, please follow these steps:

* Contact our support team at hello@motrax.io with your order number, purchase date, and a detailed explanation of your request.

• * Submit your request within the 14-day eligibility period.

• * Our team will review your request and respond within 5-7 business days.

Non-Refundable Items

The following are not eligible for refunds:

• * Services fully delivered or utilized (e.g., live websites, configured automation systems).

• * Customized solutions tailored to your specific business needs after implementation.

• * Any add-on features or one-time fees after the 14 days.

Refund Processing

Approved refunds will be processed back to the original payment method within 10-15 business days. Please note that processing times may vary depending on your bank or payment provider. You will receive a confirmation email once the refund has been initiated.

Exceptions

We reserve the right to make exceptions to this refund policy at our sole discretion, particularly in cases of technical issues or unforeseen circumstances. Contact us directly to discuss potential exceptions.

Contact Us

If you have any questions about our refund policy or need assistance, please reach out to us at hello@motrax.io or call us at [Insert Phone Number]. We are here to help!